
Who says quality management can’t be magical? Let’s imagine how ISO 9001 could have transformed the Land of Oz and possibly prevented that whole “Wicked Witch” misunderstanding!
Quality Management at Shiz University
If Shiz University had implemented ISO 9001, their student orientation process would have included proper diversity training and documented procedures for handling unique student characteristics (like, say, green skin).
Madame Morrible’s sorcery program would have required proper risk assessment and continual improvement measures. No more random assignments of roommates without proper compatibility analysis!
The Wizard’s Operations:
Oh, the Wonderful Wizard of Oz... not so wonderful when it came to quality management! With ISO 9001:
Documented procedures for handling citizen complaints
Transparent communication processes
Risk-based thinking before declaring anyone “Wicked”
Customer satisfaction surveys from the Munchkins
Proper performance metrics for flying monkey deployment
Elphaba’s Continual Improvement Journey
Instead of “defying gravity,” Elphaba could have implemented a structured approach to process improvement:
Plan: Document spell-casting procedures
Do: Implement animal rights initiatives
Check: Measure the effectiveness of magical interventions
Act: Adjust based on feedback (and maybe avoid that whole melting rumor)
Glinda’s Leadership Role
As a quality management representative, Glinda could have:
Established clear communication channels between the Wizard and citizens
Implemented a corrective action process for misunderstandings
Developed a supplier evaluation system for those ruby slippers
At Cornerstone Engineering, Training, and Consulting LLC, while we can’t help you defy gravity, we can certainly help your organization soar to new heights with our ISO expertise!
Our globally recognized templates have helped companies worldwide achieve their quality objectives - no magic wand required!
Just like Elphaba and Glinda learned that people aren’t always what they seem, we know that quality management isn’t as complicated as it appears. Our customized system development and audit programs can help you:
Improve quality
Enhance on-time delivery
Boost customer satisfaction
Create sustainable improvement
Remember, it’s not about being “Popular” - it’s about being effective! Visit www.ce-q.com to learn how we can help you transform your organization’s processes from wicked to wonderful.
Because in the end, good quality management is all about “For Good”!
Debra
P.S. (No flying monkeys were harmed in the writing of this blog post.)
P.P.S. Ready to make your organization’s quality as green as Elphaba? Contact us today for a consultation that will have you dancing through life with ISO 9001!
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