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Defying Gravity with ISO 9001: A Quality Management Tale of Oz

Writer's picture: Debra Matthews HamptonDebra Matthews Hampton

A green-skinned Elphaba from Wicked stands confidently with a clipboard and ISO 9001 manual, while her witch's hat displays the ISO certification symbol. Behind her, a process flow chart floats magically in the air.
When ISO meets magic: Elphaba demonstrates how quality management can transform even the most 'wicked' of situations. Learn how Cornerstone Engineering's ISO consulting services can help your business defy gravity and soar to new heights.

Who says quality management can’t be magical? Let’s imagine how ISO 9001 could have transformed the Land of Oz and possibly prevented that whole “Wicked Witch” misunderstanding!


Quality Management at Shiz University

If Shiz University had implemented ISO 9001, their student orientation process would have included proper diversity training and documented procedures for handling unique student characteristics (like, say, green skin).


Madame Morrible’s sorcery program would have required proper risk assessment and continual improvement measures. No more random assignments of roommates without proper compatibility analysis!


The Wizard’s Operations: 

Oh, the Wonderful Wizard of Oz... not so wonderful when it came to quality management! With ISO 9001:

  • Documented procedures for handling citizen complaints

  • Transparent communication processes

  • Risk-based thinking before declaring anyone “Wicked”

  • Customer satisfaction surveys from the Munchkins

  • Proper performance metrics for flying monkey deployment


Elphaba’s Continual Improvement Journey 

Instead of “defying gravity,” Elphaba could have implemented a structured approach to process improvement:

  1. Plan: Document spell-casting procedures

  2. Do: Implement animal rights initiatives

  3. Check: Measure the effectiveness of magical interventions

  4. Act: Adjust based on feedback (and maybe avoid that whole melting rumor)


Glinda’s Leadership Role 

As a quality management representative, Glinda could have:

  • Established clear communication channels between the Wizard and citizens

  • Implemented a corrective action process for misunderstandings

  • Developed a supplier evaluation system for those ruby slippers


At Cornerstone Engineering, Training, and Consulting LLC, while we can’t help you defy gravity, we can certainly help your organization soar to new heights with our ISO expertise!

Our globally recognized templates have helped companies worldwide achieve their quality objectives - no magic wand required!


Just like Elphaba and Glinda learned that people aren’t always what they seem, we know that quality management isn’t as complicated as it appears. Our customized system development and audit programs can help you:

  • Improve quality

  • Enhance on-time delivery

  • Boost customer satisfaction

  • Create sustainable improvement


Remember, it’s not about being “Popular” - it’s about being effective! Visit www.ce-q.com to learn how we can help you transform your organization’s processes from wicked to wonderful.


Because in the end, good quality management is all about “For Good”!


Debra

P.S. (No flying monkeys were harmed in the writing of this blog post.)


P.P.S. Ready to make your organization’s quality as green as Elphaba? Contact us today for a consultation that will have you dancing through life with ISO 9001!

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